Join Our Team as a Customer Experience Coordinator!
Join Our Team as a Customer Experience Coordinator!
WSIPC is excited to announce an opening for a dynamic, detail-oriented Customer Experience Coordinator. This role is ideal for an enthusiastic professional passionate about creating exceptional customer interactions and ensuring client satisfaction.
Key Responsibilities
- Provide first-level support to clients by reviewing, triaging, and coordinating support requests.
- Assist with department-level communication.
- Ensure Service Level Agreements are met.
- Respond to initial client inquiries.
- Review support requests to gather necessary information.
- Offer basic product support (does not require advanced product knowledge).
- Assist with administrative tasks related to training offerings.
- Help with the creation and distribution of product release notes.
- Support client messaging and various communications.
Qualifications
- Exceptional customer service and interpersonal skills
- Superb written and oral communication skills
- Ability to effectively prioritize and execute competing tasks in a high-pressure environment
- Familiarity with performance under service level agreements, and expectations surrounding mission critical problem resolution
Why Work with Us?
At WSIPC, we are dedicated to fostering a collaborative and supportive work environment. As part of our team, you’ll enjoy opportunities for professional growth, a positive work culture, and the chance to make a meaningful impact on the education sector.
WSIPC is a non-profit cooperative that provides technology solutions (including Skyward), services, and support to K-12 schools. WSIPC’s purpose is to help schools do more with every dollar and to empower them with the tools to work smarter. To learn how your district can become a part of the WSIPC Cooperative, contact us at info@wsipc.org or 425.349.6600.
WSIPC. Inspired by education. Empowered by technology.TM