Join Our Team: WSIPC is Hiring a Customer Experience Coordinator
Join Our Team: WSIPC is Hiring a Customer Experience Coordinator
At WSIPC, we believe in the power of exceptional support and service. We are seeking a Customer Experience Coordinator to join our Product Support & Services team—a role designed for a service-oriented professional who thrives on helping others and ensuring a seamless client experience.
About the Role
As a Customer Experience Coordinator, you will be the first point of contact for client support requests, helping to triage, review, and coordinate inquiries to ensure timely and effective resolution. Working closely with teams across the Product Support & Services department, you will play a crucial role in maintaining Service Level Agreements (SLA) and delivering high-quality service.
Your responsibilities will include:
- Responding to initial client inquiries and ensuring all necessary information is gathered for support requests.
- Providing basic product support for inquiries that do not require advanced product knowledge.
- Assisting with department-level communication, including training materials, product release notes, and messaging to clients.
- Supporting administrative tasks related to training offerings and other client-focused initiatives.
Who We're Looking For
The ideal candidate is passionate about customer service and excels in a fast-paced, high-priority support environment. Key qualifications include:
- Exceptional customer service skills – A client-first mindset and strong interpersonal abilities.
- Outstanding communication skills – Both written and oral, with the ability to clearly convey information.
- Strong organizational skills – Capable of managing multiple tasks and prioritizing effectively under pressure.
- Familiarity with SLAs – Understanding of service level agreements and mission-critical problem resolution.
- Independent and proactive work ethic – Demonstrates accountability, reliability, and the ability to excel in a hybrid work environment.
While knowledge of K-12 student, business, payroll, and HR operations is a plus, a customer-focused approach is the most essential quality for success in this role.
Why WSIPC?
WSIPC is more than just a technology cooperative—we are a community dedicated to empowering education
through innovative solutions and exceptional support. Our team is committed to making a difference, and we are looking for individuals who share that passion.
If you are ready to bring your customer service expertise to a dynamic and mission-driven team, we encourage you to apply!
Become part of a team that values collaboration, service, and excellence.
WSIPC is a non-profit public agency that provides technology solutions (including SMS 2.0 and Qmlativ), services, and support to K-12 schools. WSIPC’s purpose is to help schools do more with every dollar and to empower them with the tools to work smarter. To learn how your district can become part of the WSIPC Cooperative, contact us at info@wsipc.org or 425.349.6600.
WSIPC. Inspired by education. Empowered by technology.TM