Work with WSIPC as a Systems Engineer!
Jun 05, 18
Everett, Washington
Invites applications for the position of
Systems Engineer
May 31, 2018 – Open Until Filled
ABOUT THIS POSITION
WSIPC is seeking an individual to provide technical support for enterprise systems, applications, and networks. The position provides customer service via email, telephone calls, and a ticket tracking system in order to meet the business needs.
ABOUT WSIPC
WSIPC is a non-profit cooperative that empowers K-12 schools with a powerful lineup of technology solutions, services, and support. Membership includes 9 Educational Service Districts and more than 280 school districts, who represent nearly 730,000 students in over 1,500 schools. Our product suites for K-12 education include Financial Management, Human Resources and Student information systems delivered from a combined database for each district. WSIPC offers flexible scheduling, team environment, and a small company feel with great benefits! Still need to know more about what we do? If so, visit our website www.wsipc.org
ABOUT THE COMMUNITY
The City of Everett, is the county seat of Snohomish County, Washington. Located about 25 miles north of Seattle, Everett is a Pacific-Rim city situated on Port Gardner Bay. Once a mill town built on wood-based industries, today's labor force of more than 80,000 is predominately employed in technology, aerospace and service-based industries.
Residents and visitors enjoy more than 40 parks, trails, golf courses and open spaces. Summer and winter sports opportunities abound at nearby lakes, rivers and campgrounds, the Cascade and Olympic Mountains, Whidbey and San Juan Islands. Everett is home to the AquaSox baseball team, a Class A minor league team associated with the Seattle Mariners. The Everett Events Center, which seats 8,000, opened September 2003 and is home to the Everett Silvertips who are part of the Western Hockey League.
Residents and visitors enjoy more than 40 parks, trails, golf courses and open spaces. Summer and winter sports opportunities abound at nearby lakes, rivers and campgrounds, the Cascade and Olympic Mountains, Whidbey and San Juan Islands. Everett is home to the AquaSox baseball team, a Class A minor league team associated with the Seattle Mariners. The Everett Events Center, which seats 8,000, opened September 2003 and is home to the Everett Silvertips who are part of the Western Hockey League.
INDIVIDUAL CHARACTERISTICS
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Strong customer service orientation
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Personal integrity and honesty
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Strong analytic focus
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Ability to work in a consistently changing environment
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Highly self-motivated and directed
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Ability to work in a team as well as independently
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Provide Tier II support for Student Information System (SIS) issues within Windows, Citrix, Remote Desktop Service (RDS), and browser environments, including connectivity and printing
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Perform system and application configuration, management, and administration
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Manage trouble tickets ensure Service Level Agreements (SLA) are met
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Troubleshoot and resolve hardware and software problems, including end user desktop PCs and enterprise data servers
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Accurately describe complex technical issues surrounding problems associated with interconnectivity of multiple operating systems and layered application products to advanced technical (Tier III) support in both verbal and written form
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Recommend and execute modifications to systems in order to improve efficiency, reliability, and performance
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Coordinate with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of systems to meet corporate objectives
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Develop, implement, and maintain change control and testing processes for modifications to systems
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Develop and maintain systems and application documentation
MINIMUM QUALIFICATIONS
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College diploma or university degree in the field of computer science and/or equivalent work experience
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Strong customer service orientation
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Experience installing, configuring, and maintaining Windows, and Remote Desktop servers, and related Windows networks
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An understanding of database structures, theories, principles, and practices
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Monitor, optimize and allocate physical data storage for database systems
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Experience with Active Directory, LDAP, and DNS
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Experience with HyperV Virtual Machine (VM) environments
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Working technical knowledge of databases including Progress and Microsoft SQL Server technologies
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Proven analytical and creative problem-solving skills
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Good interpersonal, written and oral communication skills and the ability to present ideas in user-friendly language
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Superior attention to detail
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Ability to travel occasionally in or out-of-state, some overnight travel, and to work additional hours to meet deadlines
TERMS OF EMPLOYMENT
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This is an overtime exempt position. Annualized salary based on qualifications and experience.
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WSIPC provides a comprehensive benefit package, for details visit: http://www.wsipc.org/about-us/careers/
APPLICATION INSTRUCTIONS
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Resume listing previous employers, employment dates and responsibilities applicable to the position
EOE
Reference 180501